FAQ
Quick answers to what clients ask us most.
What services does STL offer?
FCL and LCL ocean freight, break bulk and project cargo, reefer, dangerous goods and vehicle shipping, customs clearance, inland transport, warehousing and marine insurance.
How do I request a quote?
Through the "Request a Quote" form on the website, WhatsApp, or our unified number. We reply within [24] business hours.
What information do you need for a quote?
Origin and destination, cargo type, volume or number of containers, weight, and the cargo-ready date.
What's the difference between FCL and LCL?
With FCL you book a whole container for yourself. With LCL you share a container with other shipments and pay according to your cargo volume.
Do you handle customs clearance?
Yes, through licensed brokers at the main ports, and we help with SABER certificates and SFDA requirements.
How do I track my shipment?
From the tracking page using your container, B/L or booking number.
Do you offer cargo insurance?
Yes, through accredited insurance partners with door-to-door cover.
Do you ship dangerous goods?
Yes, under the IMDG Code after reviewing the safety data sheets.
What goods are prohibited?
Any items prohibited under Saudi regulations or the regulations of the country of origin.
Do you serve individuals?
[Specify: businesses only / businesses and individuals]
Ready to ship?
Get a detailed quote for your shipment within [24] hours.